You may be losing valuable customers without realizing it. By tracking users who are slipping away, you can identify and address any issues that may be causing them to leave. This can help you retain current customers and improve your overall customer retention rate.
Start criteria
This playbook will run once we detect a user is slipping away, this usually happens after 7 days of inactivity.
End criteria
This playbook will end automatically once the user has logged in or all emails has been sent.
How's your journey with Pied Piper?
Hey Gavin,
Awesome to have you onboard with Pied Piper! I've noticed you haven't been around as much lately, ran into a snag or two?
Don't hesitate to ping me with any questions or issues you're facing - I'm all ears.
And if you're up for it, we could jump on a call and smooth out those wrinkles together.
Catch you soon,
Richard